Date of last update: 16 August 2026
Sten-ex d.o.o., Dr. F. Tuđmana 93, 10431 Sveta Nedelja, Republic of Croatia, OIB: 93780456409, as the data controller, respects the privacy of users of its websites and processes personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and other applicable regulations.
Stopa Nekretnine is a brand and a real estate agency activity of Sten-ex d.o.o.
This Privacy Policy applies to the processing of personal data through the following website:
stopanekretnine.eu
This Privacy Policy explains which personal data we collect, for what purposes we process it, the legal basis for such processing, how long we retain it, to whom we may disclose it, and what rights you have regarding your personal data.
The data controller is:
Sten-ex d.o.o.
Dr. F. Tuđmana 93
10431 Sveta Nedelja
Republic of Croatia
OIB: 93780456409
For questions concerning the processing of personal data, you can contact us at:
You can also contact us at:
Depending on how you use the website and the service you contact us about, we may process the following data:
first and last name
email address
telephone number
content of your message or inquiry
property information
property address and location
county and city/municipality
cadastral parcel number and cadastral municipality
type of property
desired or estimated price
information provided by the user in the property description
desired arrival and departure dates
number of guests
information required for issuing invoices, where provided by the user
technical data related to the use of the website, where such data is processed through cookies and similar technologies.
We do not ask users to provide special categories of personal data through our forms.
Users should enter only data that is necessary or relevant to the specific inquiry in the forms.
We may obtain personal data:
directly from you through forms on the website
via email
by telephone
through other communication channels that you use to contact us
automatically through cookies and similar technologies, where there is an appropriate legal basis for their use.
Data entered by the user into a form is used to process the specific request or inquiry.
Various forms are available on the website, depending on the purpose for which the user contacts Sten-ex d.o.o.
These include:
Used to receive general inquiries and communicate with the user.
Used to receive information from persons interested in selling a property or in brokerage services related to the sale of a property.
Used to receive the criteria and information of a potential buyer for communication and, where applicable, to find a suitable property.
Used to receive information required to prepare the requested property analysis, communicate with the client, prepare payment information and issue an invoice.
Used to check apartment availability, communicate with a potential guest, calculate the stay price and organize a possible reservation.
Used to communicate with persons interested in a specific building plot in Stinica, including users who reached the website through advertising.
We process personal data only where there is an appropriate legal basis under Article 6 of the GDPR. Consent is only one of the possible legal bases; depending on the purpose, processing may be based on the performance of a contract or taking steps at the user's request, a legal obligation, legitimate interest or consent.
We process data from contact forms for the purpose of:
responding to inquiries
communicating with users
providing requested information
discussing possible cooperation
taking steps at the user's request before the potential conclusion of a contract.
Depending on the content of the specific inquiry, the legal basis is taking steps at the request of the data subject prior to entering into a contract and/or the legitimate interest of the data controller in responding to business inquiries and maintaining business communication.
If you contact us regarding the purchase or sale of real estate, we may process data for the purpose of:
communicating with potential buyers or sellers
understanding the user's requirements and needs
providing information about properties
finding a suitable property
preparing an offer
taking steps prior to entering into a contract
performing the contractual relationship if one is concluded.
We process data provided through the property analysis form for the purpose of:
receiving the request
communicating with the client
processing information about the relevant property
preparing the requested analysis
delivering the analysis
preparing information required for payment of the service
issuing an invoice
fulfilling legal obligations related to business operations.
If the user requests an invoice to be issued to a company, the data required for issuing the invoice is processed for the purpose of fulfilling legal and accounting obligations.
For apartment rental inquiries, we process personal data for the purpose of:
checking the availability of the requested dates
communicating with a potential guest
calculating the stay price
sending a response and offer
arranging the reservation
carrying out the reservation after availability has been confirmed and payment received
fulfilling legal obligations related to the provision of accommodation services.
Submitting an inquiry through the form does not in itself constitute a confirmed reservation.
A reservation is confirmed only after availability has been confirmed and payment received, in accordance with the reservation terms.
Where it is necessary to issue an invoice, we may process the data required for the proper issuance and recording of invoices.
If the user requests an invoice to be issued to a legal entity, they may provide the information required for issuing the invoice, including the company name, address and OIB.
The processing of such data is based on compliance with the legal obligations of the data controller.
The website uses cookies and similar technologies.
Cookies are small text files that may be stored on the user's device and enable certain functionalities or the collection of information about the use of the website.
We use the following categories:
Necessary cookies are required for the proper functioning of the website and its basic functionalities.
Such cookies may be used without separate consent when they are necessary for the transmission of communication or for the provision of a service explicitly requested by the user.
Analytics cookies are used to understand how visitors use the website, measure website traffic and improve the content and functionality of the website.
We use Google Analytics on the website.
Analytics cookies are activated only after the user provides the appropriate consent through the Cookie Consent Bar.
Marketing cookies may be used to measure the effectiveness of advertising and related marketing activities.
We use Meta Pixel on the website.
Marketing cookies are activated only after the user provides the appropriate consent.
When visiting the website for the first time, the user is shown a cookie notice through the Cookie Consent Bar.
The user may:
accept all cookies
reject non-essential cookies.
By rejecting non-essential cookies, necessary cookies may still remain active because they are required for the functioning of the website.
The user may subsequently change their choice through the available cookie settings, if such functionality is enabled on the website.
More detailed information about cookies is provided in this Privacy Policy.
We use Google Analytics on the website, an analytics service provided by Google.
We use Google Analytics for:
statistical analysis of website traffic
understanding how the website is used
improving content and functionality
measuring the effectiveness of individual parts of the website.
Google Analytics is activated only after the user provides the appropriate consent for analytics cookies.
Google Analytics may process technical data such as device information, browser information, interactions with the website and identifiers associated with the use of the service.
We use Meta Pixel on the website to measure advertising effectiveness and user interactions with the website.
Meta Pixel is used in particular in connection with advertising individual properties and measuring the performance of advertising campaigns.
Meta Pixel is activated only after the user provides the appropriate consent for marketing cookies.
Information that a user enters into a contact form is not automatically considered information that is sent to Meta. Processing of information from forms and processing through Meta Pixel are separate activities.
On certain pages, we may use Google Maps to display the locations of properties, our business location or other relevant locations.
If Google Maps content is loaded in a manner that involves third-party technologies, Google may process certain technical data in accordance with its privacy policies.
If consent for non-essential cookies or similar technologies is required for a particular functionality, such functionality will be activated in accordance with the user's consent settings.
We use CAPTCHA/reCAPTCHA technology on our forms to protect the website from automated and unsolicited messages and misuse of forms.
Depending on the method of implementation, such technology may process certain technical data related to the device, browser and the way the website is used.
We may use links to or embedded content associated with YouTube on the website.
If YouTube content is directly embedded into the website, third-party technologies may be activated that enable the processing of certain technical data.
If non-essential technologies are used for such functionality, they are activated in accordance with the user's consent settings.
Personal data may be made available to persons and organizations that need such data to achieve the purpose of processing.
Depending on the specific processing activity, recipients or categories of recipients may include:
employees and associates of Sten-ex d.o.o.
hosting and technical infrastructure providers
providers of website development and management services
email service providers
analytics service providers
advertising and marketing service providers
accounting service providers, where involved in processing
competent authorities where there is a legal obligation to provide the data.
Where a third party processes personal data on our behalf, the relevant relationship and appropriate safeguards are arranged with that third party, where applicable, in accordance with the GDPR.
The website has been created and is maintained using the Sitejet platform and related technical infrastructure.
Data submitted through forms may be technically processed and forwarded to defined email addresses through the system we use to manage the website.
Sitejet and related technical service providers may, within the scope of providing their services, act as data processors or other service providers, depending on the specific functionality.
Some providers of digital, analytics, advertising or other services that we use may process data outside the European Economic Area.
If personal data is transferred to a third country or international organization, we take appropriate measures to ensure that such transfer is carried out in accordance with applicable data protection regulations.
This may include transfers based on an adequacy decision or appropriate safeguards provided for by the GDPR.
We retain personal data only for as long as necessary to achieve the purpose for which it was collected, unless we are required to retain the data for a longer period due to a legal obligation or for the purpose of pursuing or defending legal claims.
Data from inquiries that do not result in a business relationship is retained for the period necessary to process the inquiry and communicate with the user and is subsequently deleted or anonymized when no longer required, unless another legal basis exists for further retention.
Data that constitutes accounting, tax or other legally prescribed documentation is retained for the period required by the relevant regulations.
Data collected through analytics and marketing tools is retained in accordance with the settings of the specific tool and the terms of its provider.
We take appropriate technical and organizational measures to protect personal data against:
unauthorized access
accidental loss
destruction
alteration
unauthorized disclosure
other unlawful processing.
We adapt our security measures to the risks associated with each type of processing and the data we process.
Depending on the applicable legal basis and the circumstances of the processing, you have the right to:
request access to your personal data
request correction of inaccurate or incomplete data
request deletion of personal data
request restriction of processing
exercise the right to data portability where the applicable conditions are met
object to processing based on legitimate interest
withdraw consent where processing is based on consent.
Withdrawal of consent does not affect the lawfulness of processing carried out on the basis of consent before its withdrawal.
You may submit a request to exercise your rights to:
or:
In your request, please state as clearly as possible which personal data or processing activity the request concerns.
For the protection of personal data, we may request additional information necessary to verify the identity of the person submitting the request.
If you believe that your personal data is being processed in violation of applicable data protection regulations, you have the right to lodge a complaint with the competent supervisory authority.
In the Republic of Croatia, the competent supervisory authority is:
Croatian Personal Data Protection Agency (AZOP)
Selska cesta 136
10 000 Zagreb
Republic of Croatia
Email: azop@azop.hr
Telephone: +385 1 4609 000
We do not make decisions that produce legal effects or similarly significantly affect the user solely on the basis of automated processing of their personal data.
Analytics and marketing tools may use certain data for statistical analysis, measuring advertising effectiveness and displaying more relevant advertising, but no automated decisions producing legal or other comparably significant effects for the user are made on the basis of such processing.
We may occasionally amend this Privacy Policy to reflect changes in regulations, business practices, technology or the way personal data is processed.
The current version of the Privacy Policy will always be available on the website:
stopanekretnine.eu
Date of last update: 16 August 2026
